Contact Us
Response Time
We aim to respond to all support requests within 24–48 hours.
Frequently Asked Questions
How do I create a birth chart (Kundli)?
Go to the Janam Kundli section from the home screen. Enter your name, date of birth, exact time of birth, and place of birth. The app will generate your Rashi chart with planetary positions, houses, and aspects.
Why is my birth time important?
The Ascendant (Lagna) changes roughly every 2 hours. An accurate birth time ensures correct house placements, Dasha calculations, and divisional charts. If you're unsure of your birth time, try our Birth Time Rectification feature.
What Ayanamsha systems are supported?
Antardasha supports Lahiri (Chitrapaksha), Krishnamurti (KP), Raman, and Yukteshwar Ayanamsha systems. You can change the Ayanamsha from the chart settings.
How does marriage compatibility (Kundli Matching) work?
We use the Ashtakoot (36 Guna) matching system, analysing all 8 Kootas: Varna, Vashya, Tara, Yoni, Graha Maitri, Gana, Bhakoot, and Nadi. Mangal Dosha is also checked for both partners.
Does the app store my photos?
No. Photos used for Samudrik Shastra (palm reading, face reading, body marks) are processed locally on your device. They are never uploaded to or stored on our servers.
Why does the app need my location?
Location is used for Panchang calculations (sunrise, sunset, Tithi, Nakshatra) and Muhurta timings, which are location-specific. You can deny location permission and enter your city manually instead.
How do I restore my premium subscription?
Go to Settings > Subscription and tap "Restore Purchases". Make sure you are signed in with the same Apple ID or Google account that was used for the original purchase.
How do I delete my account and data?
Go to Settings > Account > Delete Account. This will permanently remove your account and all associated data from our servers. Local data can be cleared by uninstalling the app.
Report a Bug
Found something that doesn't look right? Email us at support@orynx.ai with:
- Your device model and OS version
- App version (found in Settings > About)
- Steps to reproduce the issue
- Screenshots if applicable
Feature Requests
We'd love to hear your ideas. Send suggestions to support@orynx.ai with the subject line "Feature Request".